# Conversation View

Once a user taps on a message in the inbox, they are taken to the conversation view. Here, the full message history with your business is displayed.

**Key Features**

✅ Trust and safety (Blue tick denominating a genuine business)

✅ Brand assurance (Non-tamperable name and logo so fraudsters can’t replicate them)

✅ Rich media (Images, Videos and Documents)

✅ Smart reply (Suggested reply to ease customer responses)

✅ Ease of response (Reply to brands to start a conversation)                                   

<figure><img src="/files/Qr2TGxD8cMIlIL9RR8Fl" alt="" width="305"><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.truecaller.com/truecaller-for-business/business-chat/partners-guide-to-truecaller-app-user-experience/conversation-view.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.