Which features are visible to end users on the After Call Screen (ACS)?

The features displayed on the After Call Screen (ACS) are determined by a dynamic system logic. This logic takes into account factors such as the call outcome (answered, missed, or rejected) and the features enabled for the business number.

Refer to the table below for a detailed view of how features are prioritized and displayed on the After Call Screen (ACS) across different call scenarios.

Feature	Feature	Feature	Feature	Feature	After Call Screen Scenario	After Call Screen Scenario
Call Me Back	Call Reason	Video Caller ID (VCID)	Verified Campaigns	User Feedback	Call Answered	Call Missed / Rejected
❌	❌	❌	❌	❌	—	—
✅	❌	❌	❌	❌	—	Call Me Back
❌	✅	❌	❌	❌	Call Reason	Call Reason
✅	✅	❌	❌	❌	Call Reason	Call Me Back, Call Reason
❌	❌	✅	❌	❌	VCID	VCID
✅	❌	✅	❌	❌	VCID	Call Me Back, VCID
❌	✅	✅	❌	❌	Call Reason, VCID	Call Reason, VCID
✅	✅	✅	❌	❌	Call Reason, VCID	Call Me Back, Call Reason, VCID
❌	❌	❌	✅	❌	Verified Campaigns	Verified Campaigns
✅	❌	❌	✅	❌	Verified Campaigns	Verified Campaigns
❌	✅	❌	✅	❌	Verified Campaigns, Call Reason	Verified Campaigns, Call Reason
✅	✅	❌	✅	❌	Verified Campaigns, Call Reason	Verified Campaigns, Call Reason
❌	❌	✅	✅	❌	Verified Campaigns	Verified Campaigns
✅	❌	✅	✅	❌	Verified Campaigns	Verified Campaigns
❌	✅	✅	✅	❌	Verified Campaigns, Call Reason	Verified Campaigns, Call Reason
✅	✅	✅	✅	❌	Verified Campaigns, Call Reason	Verified Campaigns, Call Reason
❌	❌	❌	❌	✅	User Feedback	User Feedback
✅	❌	❌	❌	✅	User Feedback	Call Me Back, User Feedback
❌	✅	❌	❌	✅	Call Reason, User Feedback	Call Reason, User Feedback
✅	✅	❌	❌	✅	Call Reason, User Feedback	Call Me Back, Call Reason, User Feedback
❌	❌	✅	❌	✅	VCID, User Feedback	VCID, User Feedback
✅	❌	✅	❌	✅	VCID, User Feedback	Call Me Back, User Feedback
❌	✅	✅	❌	✅	Call Reason, VCID, User Feedback	Call Reason, VCID, User Feedback
✅	✅	✅	❌	✅	Call Reason, VCID, User Feedback	Call Reason, Call Me Back, User Feedback
❌	❌	❌	✅	✅	Verified Campaigns	Verified Campaigns
✅	❌	❌	✅	✅	Verified Campaigns	Verified Campaigns
❌	✅	❌	✅	✅	Verified Campaigns, Call Reason	Verified Campaigns, Call Reason
✅	✅	❌	✅	✅	Verified Campaigns, Call Reason	Verified Campaigns, Call Reason
❌	❌	✅	✅	✅	Verified Campaigns	Verified Campaigns
✅	❌	✅	✅	✅	Verified Campaigns	Verified Campaigns
❌	✅	✅	✅	✅	Verified Campaigns, Call Reason	Verified Campaigns, Call Reason
✅	✅	✅	✅	✅	Verified Campaigns, Call Reason	Verified Campaigns, Call Reason