Inbound Message CTA

The Inbound Message CTA lets users reply to your verified business call through a chat message sent to your registered sender ID. Message CTA taps on that business across the After Call Screen, and Details View redirects users into a live two-way Business Chat conversation with the configured Sender ID.

What exactly is an Inbound Message CTA?

How can I enable the Inbound Message CTA capability?

What changes for the end user?

Which surfaces are covered?

What happens if a business hasn’t configured a channel?

Can a business use the same Sender ID across multiple Business Pages?

What are the prerequisites to activate it?

What validations are performed while configuring the Sender ID, and what errors can occur?

Can configuration errors block the rest of my Business Page?

How quickly do changes take effect?

What analytics will we get?

Is it secure and compliant?