> For the complete documentation index, see [llms.txt](https://docs.truecaller.com/truecaller-for-business/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.truecaller.com/truecaller-for-business/features/inbound-message-cta/how-can-i-enable-the-inbound-message-cta-capability.md).

# How can I enable the Inbound Message CTA capability?

The Inbound Message CTA lets users reply to your verified business call through a chat message sent to your registered sender ID. To enable it, you need to configure a sender ID and link it to your Business Page and verified calling numbers.

Follow the steps below:

### Step 1 — Set up an approved Business Chat sender ID

Create a Truecaller Business Chat sender ID with two-way chat enabled. If you already have an approved sender ID, you can reuse it, just make sure two-way chat is turned on for it. You can read more about Business Chat [here](https://business.truecaller.com/business-chat).

### Step 2 — Go to your Business Page

Log in to your account on the Truecaller for Business portal and navigate to Business Identity → Business Page.

### Step 3 — Create or edit a Business Page

If a Business Page already exists, select Edit. If not, create a new Business Page.

<figure><img src="https://1505116975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyWoE7a7EzgrlGFIoECsj%2Fuploads%2FSPPbb6QtLyM9zJSuLzeq%2Fblurred_1.png?alt=media&amp;token=bf42d732-cb22-4337-b5d2-ca44361fddb8" alt=""><figcaption></figcaption></figure>

### Step 4 — Configure the inbound message sender

In the section "Configure inbound message sender", enter the sender ID (phone number or alphanumeric sender ID) you wish to configure and select it from the list shown.

<br>

<figure><img src="https://1505116975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyWoE7a7EzgrlGFIoECsj%2Fuploads%2FigaBly0cZtcccLD6xKCl%2Fblurred2.png?alt=media&amp;token=fc4365ea-d71a-4046-8610-55d680ab60f3" alt=""><figcaption></figcaption></figure>

### Step 5 — Save the Business Page

Click Save Business Page to apply the configuration to your Business Page.

### Step 6 — Link the Business Page to your verified numbers

Finally, link the Business Page to the feature set containing your verified business numbers. Once linked, the configured sender ID will be used for inbound messages whenever a user receives a call from those verified numbers.

<br>


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