Truecaller for Business
Truecaller Customer Experience Solution
Truecaller Customer Experience Solution
  • Get to know Truecaller Customer Experience Solution
    • Can I get a customized Verified Business Caller ID or choose the color of the Caller ID?
    • Does the Verified Business Caller ID work on all telco networks, phones and OS platforms?
    • Does the Verified Business Caller ID work for iOS users?
    • What are the iOS settings required to enable the Verified Business Caller ID badge?
    • Can I use virtual numbers?
    • Are there any early access programs I can be a part of?
  • Account Creation
    • How can I create a Truecaller Verified Business Caller ID account?
      • Verify your email
      • Set your password
      • Logging In
  • Onboarding
    • 1. Setup your calling operations
    • 2. Add a process to your calling operations
    • 3. Configure a feature set
    • 4. Setup your Verified Business Caller ID
    • 5. List your numbers
    • 6. You're set!
    • 7. Publish your feature sets
      • What happens when I unpublish a configured feature set?
  • Features
    • Verified Business Caller ID
      • Priority Caller ID
      • How is Priority Caller ID different from Verified Business Caller ID?
      • How can I get Priority Caller ID for my numbers?
    • Business Profile
      • How can I add a Business Profile?
      • How can I add a new Business Profile?
      • What are the guidelines for updating my Business Profile?
    • Call Reason
      • What is the prerequisite to start a Call Reason?
      • How do I add a Call Reason?
      • How do I add a new Call Reason?
      • What are the guidelines for Call Reason?
      • What languages does Call Reason support ?
      • Where can I find my Call Reason analytics dashboard?
      • How can I remove a Call Reason?
    • Video Caller ID
      • How do I create a Video Caller ID?
      • Is the video playing on the Caller ID clickable?
      • Can the video on the Video Caller ID be redirected to a landing page?
      • How frequently can I change video?
      • Is the Video Caller ID displayed in landscape or portrait mode?
      • Can the video for the Video Caller ID have audio?
      • What are the recommended dimensions for Video Caller ID?
      • What is the maximum length for videos in the Video Caller ID?
      • What is the file size and file format for uploading a video for Video Caller ID?
      • How long does it take to activate a Video Caller ID?
    • Call Me Back
      • How can I enable the Call Me Back feature?
      • What is the duration for which I can download the Call Me Back data?
      • What are the conditions to note when I am enabling Call Me Back for my customers?
      • What kind of calls can I enable Call Me back for?
      • What happens after a user requests a callback? How does Truecaller share information with business?
      • Can a customer reschedule a Call Back request?
      • How do I download the user requests for a callback?
      • How much time does it take to activate Call Me Back?
      • What is Truecaller's privacy policy regarding Call Me Back logs?
      • Can I add multiple timezones for my business operation hours?
      • How does the data appear in my Call Me Back download log when a customer reschedules a call back?
      • Can I add different business operation hours for different days of the week?
    • User Feedback
      • What are the benefits of the User Feedback feature?
      • How can I create a User Feedback campaign?
        • I have created my User Feedback campaign. How do I make it live?
      • What are the types of User Feedback campaigns I can activate?
      • How do I setup a Call Rating feedback campaign?
      • How do I setup a Questions feedback campaign?
      • How many feedback questions can I add to a feedback campaign?
      • Where can I check my User Feedback data?
        • For how many days will the User Feedback data be available for download?
      • Can User Feedback campaigns be edited?
      • What are the call types that support User Feedback?
      • What are the guidelines for creating campaign names?
      • Can I change the order of my question in a feedback campaign?
      • What is Truecaller's privacy policy regarding User Feedback logs?
    • Analytics
      • Where can I access my calling insights on the Analytics dashboard?
      • What insights are available on the Analytics dashboard?
      • When does the Analytics dashboard update?
      • How can I download a report from the Analytics dashboard?
      • How can I schedule analytics report delivery in my mailbox?
    • Brand Protection
      • What are the benefits of Brand Protection?
      • How can I enable Brand Protection?
      • What brand assets can I protect using this feature?
      • What are the guidelines for uploading assets for Brand Protection?
      • How long do the assets that are uploaded remain protected?
  • Migration to the new Truecaller for Business console
    • Why should I move to the new console?
    • Migration timelines
    • Will there be any business impact on my current operations during number migration to new console?
    • What happens if my migration is only partially complete before the deadline?
    • Will there be any impact on Analytics?
    • What changes after the migration?
    • Tips for a smoother migration to the new console
    • How do I move business numbers to the new console?
    • When will the migration support on old portal end?
    • What will be the impact if numbers are not moved to new console?
    • How can I get access to all new features on the new console?
    • I want to know more about the new Truecaller for Business console. Can anyone help me?
    • How long does the self migration take?
    • FAQs for Resellers
  • Account Management and Billing
    • How can I change my current plan?
    • Does Truecaller for Business provide any discount coupons?
    • When can I get the official tax invoice every month for my business?
    • Can I get a free POC for the product?
    • How can I check my billing data?
    • When should I upgrade my current plan to a higher plan?
  • Roles and Permissions
    • What are Roles and Permissions?
    • How will Roles and Permissions benefit me and my business?
    • What new roles are available to me on the business console?
    • Where can I see the granular Permissions assigned to a specific Role?
    • Where can I view all the members that are part of my account in the business console?
    • How can I assign roles and permissions to my team members?
    • How can I change the access level of a user?
    • What happens when I delete a member?
    • Are there alternatives to deleting a member?
    • How does revoking access differ from deleting a member?
    • When should I revoke access instead of deleting?
    • What permissions do I have as a Department Owner for inviting new members?
    • What permissions do I have as a Operation Owner for inviting new members?
    • What permissions do I have as a Process Owner for inviting new members?
    • Why am I not able to see roles and permissions on my console?
  • Spam Management
    • How does spam detection happen on the Truecaller app?
    • One of my listed numbers is marked as spam. What do I do?
    • How is spam calculated on Truecaller?
    • Can Truecaller Verified Business Caller ID help in removing spam from my numbers?
    • If my numbers are still marked spam after using Verified Business Caller Id, what value does it add?
    • What is the spam threshold?
    • What happens when I breach the spam threshold?
    • How will the spam update happen? How will I know which numbers are spam?
  • Account Suspension
    • What is account suspension?
    • Why has my account been suspended?
    • What features can I access if my account gets suspended?
    • What happens to my existing subscription if my account gets suspended?
    • Can I get pro-rated billing or extension for the remaining days of my subscription, post suspension?
    • Will my subscription get deactivated if my account is suspended?
    • How can I remove my account from suspension?
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  1. Get to know Truecaller Customer Experience Solution

Can I get a customized Verified Business Caller ID or choose the color of the Caller ID?

  • No, the Verified Business Caller ID cannot be customized.

  • All Verified Business calls are identifiable by a green badge.

  • Apart from this, Priority caller IDs are purple in color. But Priority Caller IDs can be enabled only for use cases approved by our team. Truecaller holds the right to approve or disapprove a number for priority caller ID.

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Last updated 11 months ago

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