Truecaller for Business
Truecaller Customer Experience Solution
Truecaller Customer Experience Solution
  • Get to know Truecaller Customer Experience Solution
    • Can I get a customized Verified Business Caller ID or choose the color of the Caller ID?
    • Does the Verified Business Caller ID work on all telco networks, phones and OS platforms?
    • Does the Verified Business Caller ID work for iOS users?
    • What are the iOS settings required to enable the Verified Business Caller ID badge?
    • Can I use virtual numbers?
    • Are there any early access programs I can be a part of?
  • Account Creation
    • How can I create a Truecaller Verified Business Caller ID account?
      • Verify your email
      • Set your password
      • Logging In
  • Onboarding
    • 1. Setup your calling operations
    • 2. Add a process to your calling operations
    • 3. Configure a feature set
    • 4. Setup your Verified Business Caller ID
    • 5. List your numbers
    • 6. You're set!
    • 7. Publish your feature sets
      • What happens when I unpublish a configured feature set?
  • Features
    • Verified Business Caller ID
      • Priority Caller ID
      • How is Priority Caller ID different from Verified Business Caller ID?
      • How can I get Priority Caller ID for my numbers?
    • Business Profile
      • How can I add a Business Profile?
      • How can I add a new Business Profile?
      • What are the guidelines for updating my Business Profile?
    • Call Reason
      • What is the prerequisite to start a Call Reason?
      • How do I add a Call Reason?
      • How do I add a new Call Reason?
      • What are the guidelines for Call Reason?
      • What languages does Call Reason support ?
      • Where can I find my Call Reason analytics dashboard?
      • How can I remove a Call Reason?
    • Video Caller ID
      • How do I create a Video Caller ID?
      • Is the video playing on the Caller ID clickable?
      • Can the video on the Video Caller ID be redirected to a landing page?
      • How frequently can I change video?
      • Is the Video Caller ID displayed in landscape or portrait mode?
      • Can the video for the Video Caller ID have audio?
      • What are the recommended dimensions for Video Caller ID?
      • What is the maximum length for videos in the Video Caller ID?
      • What is the file size and file format for uploading a video for Video Caller ID?
      • How long does it take to activate a Video Caller ID?
    • Call Me Back
      • How can I enable the Call Me Back feature?
      • What is the duration for which I can download the Call Me Back data?
      • What are the conditions to note when I am enabling Call Me Back for my customers?
      • What kind of calls can I enable Call Me back for?
      • What happens after a user requests a callback? How does Truecaller share information with business?
      • Can a customer reschedule a Call Back request?
      • How do I download the user requests for a callback?
      • How much time does it take to activate Call Me Back?
      • What is Truecaller's privacy policy regarding Call Me Back logs?
      • Can I add multiple timezones for my business operation hours?
      • How does the data appear in my Call Me Back download log when a customer reschedules a call back?
      • Can I add different business operation hours for different days of the week?
    • User Feedback
      • What are the benefits of the User Feedback feature?
      • How can I create a User Feedback campaign?
        • I have created my User Feedback campaign. How do I make it live?
      • What are the types of User Feedback campaigns I can activate?
      • How do I setup a Call Rating feedback campaign?
      • How do I setup a Questions feedback campaign?
      • How many feedback questions can I add to a feedback campaign?
      • Where can I check my User Feedback data?
        • For how many days will the User Feedback data be available for download?
      • Can User Feedback campaigns be edited?
      • What are the call types that support User Feedback?
      • What are the guidelines for creating campaign names?
      • Can I change the order of my question in a feedback campaign?
      • What is Truecaller's privacy policy regarding User Feedback logs?
    • Analytics
      • Where can I access my calling insights on the Analytics dashboard?
      • What insights are available on the Analytics dashboard?
      • When does the Analytics dashboard update?
      • How can I download a report from the Analytics dashboard?
      • How can I schedule analytics report delivery in my mailbox?
    • Brand Protection
      • What are the benefits of Brand Protection?
      • How can I enable Brand Protection?
      • What brand assets can I protect using this feature?
      • What are the guidelines for uploading assets for Brand Protection?
      • How long do the assets that are uploaded remain protected?
  • Migration to the new Truecaller for Business console
    • Why should I move to the new console?
    • Migration timelines
    • Will there be any business impact on my current operations during number migration to new console?
    • What happens if my migration is only partially complete before the deadline?
    • Will there be any impact on Analytics?
    • What changes after the migration?
    • Tips for a smoother migration to the new console
    • How do I move business numbers to the new console?
    • When will the migration support on old portal end?
    • What will be the impact if numbers are not moved to new console?
    • How can I get access to all new features on the new console?
    • I want to know more about the new Truecaller for Business console. Can anyone help me?
    • How long does the self migration take?
    • FAQs for Resellers
  • Account Management and Billing
    • How can I change my current plan?
    • Does Truecaller for Business provide any discount coupons?
    • When can I get the official tax invoice every month for my business?
    • Can I get a free POC for the product?
    • How can I check my billing data?
    • When should I upgrade my current plan to a higher plan?
  • Roles and Permissions
    • What are Roles and Permissions?
    • How will Roles and Permissions benefit me and my business?
    • What new roles are available to me on the business console?
    • Where can I see the granular Permissions assigned to a specific Role?
    • Where can I view all the members that are part of my account in the business console?
    • How can I assign roles and permissions to my team members?
    • How can I change the access level of a user?
    • What happens when I delete a member?
    • Are there alternatives to deleting a member?
    • How does revoking access differ from deleting a member?
    • When should I revoke access instead of deleting?
    • What permissions do I have as a Department Owner for inviting new members?
    • What permissions do I have as a Operation Owner for inviting new members?
    • What permissions do I have as a Process Owner for inviting new members?
    • Why am I not able to see roles and permissions on my console?
  • Spam Management
    • How does spam detection happen on the Truecaller app?
    • One of my listed numbers is marked as spam. What do I do?
    • How is spam calculated on Truecaller?
    • Can Truecaller Verified Business Caller ID help in removing spam from my numbers?
    • If my numbers are still marked spam after using Verified Business Caller Id, what value does it add?
    • What is the spam threshold?
    • What happens when I breach the spam threshold?
    • How will the spam update happen? How will I know which numbers are spam?
  • Account Suspension
    • What is account suspension?
    • Why has my account been suspended?
    • What features can I access if my account gets suspended?
    • What happens to my existing subscription if my account gets suspended?
    • Can I get pro-rated billing or extension for the remaining days of my subscription, post suspension?
    • Will my subscription get deactivated if my account is suspended?
    • How can I remove my account from suspension?
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  1. Migration to the new Truecaller for Business console

How can I get access to all new features on the new console?

Reach out to us at cs@truecaller.com and we will be happy to assist you further.

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Last updated 11 months ago

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