Event Types

We support Call Me Back and User Feedback events for webhooks. Each event has its resources that can be referred from the resource column.

Event	Event Trigger	Resources
Call me back	When a user requests a call me back from the Truecaller App in the scenario of a missed / rejected call	Type - Feature for which the webhook is being used. Created At - Event creation time. JSON content - Structure of payload data that is sent to the Business Client.
User Feedback	When a user responds to a campaign based on the type of call, answered or missed / rejected. This response is from the campaign on the Truecaller app.	Type: Feature for which the webhook is being used. Created at: event creation time. JSON content: structure of payload data that is sent to the business client.

Configure your systems to consume webhook response by assigning appropriate fields to the below scenarios :

Payload - Call Me Back

#For Customers with Slot Picker

// For Customers with Slot Picker - Scenario 1
// Happy Flow

{
  "event_id": "860a7f4c-6545-40f1-85be-3655edde650f",
  "client_account_id": "91c173bb-28d8-4030-9722-8663ff9589f3",
  "event_type": "cmb",
  "created_at": "1753945760",
  "cmb_payload": {
    "business_number": "910987654321",
    "feature_set": "Fresh Flower Delivery",
    "client_number": "911234567890",
    "requested_at": "1753945760",
    "requested_date": "2025-08-02",
    "requested_slot": "Saturday",
    "preferred_from_time": "1754116200",
    "preferred_to_time": "1754118000",
    "is_interested": true,
    "alternate_number": ""
  }
}

// For Customers with Slot Picker - Scenario 2
// SIMinfo related issues on device

{
  "event_id": "119be0c3-d23f-4728-8e42-d936c2e8dad6",
  "client_account_id": "91c173bb-28d8-4030-9722-8663ff9589f3",
  "event_type": "cmb",
  "created_at": "1753945773",
  "cmb_payload": {
    "business_number": "910987654321",
    "feature_set": "cmb",
    "client_number": "Phone number not available",
    "requested_at": "1753945773",
    "requested_date": "31 July 2025",
    "requested_slot": "Friday",
    "preferred_from_time": "1754031600",
    "preferred_to_time": "1754033400",
    "is_interested": true,
    "alternate_number": "918047360788"
  }
}

// For Customers with Slot Picker - Scenario 3 
// Customers who are Not Interested 

{
  "event_id": "119be0c3-d23f-4728-8e42-d936c2e8dad6",
  "client_account_id": "91c173bb-28d8-4030-9722-8663ff9589f3",
  "event_type": "cmb",
  "created_at": "1753945773",
  "cmb_payload": {
    "business_number": "910987654321",
    "feature_set": "cmb",
    "client_number": "Phone number not available",
    "requested_at": "1753945773",
    "requested_date": "31 July 2025",
    "requested_slot": "Friday",
    "preferred_from_time": "1754031600",
    "preferred_to_time": "1754033400",
    "is_interested": false,
    "alternate_number": "918047360788"
  }
}

#For Customers without Slot Picker

// For Customers without Slot Picker

{
  "event_id": "119be0c3-d23f-4728-8e42-d936c2e8dad6",
  "client_account_id": "91c173bb-28d8-4030-9722-8663ff9589f3",
  "event_type": "cmb",
  "created_at": "1753945773",
  "cmb_payload": {
    "business_number": "910987654321",
    "feature_set": "cmb",
    "client_number": "Phone number not available",
    "requested_at": "1753945773",
    "requested_date": "31 July 2025",
    "requested_slot": "Friday",
    "preferred_from_time":null,
    "preferred_to_time": null,
    "is_interested": true,
    "alternate_number": "918067676878"
  }
}

Payload - User Feedback

{
  "event_id": "7719f451-5436-470a-98ba-422b997582f8",
  "client_account_id": "91c173bb-28d8-4030-9722-8663ff9589f3",
  "event_type": "user_feedback",
  "created_at": "1753946877",
  "survey_payload": {
    "name": "Flower Quality Check",
    "business_number": "[phone]",
    "feature_set": "Fresh Flower Delivery",
    "client_number": "911234567890",
    "requested_at": "1753946877",
    "user_responses": [
      {
        "question": "How was the delivery experience?",
        "response": "5"
      },
      {
        "question": "Flower Quality?",
        "response": "Good"
      }
    ]
  }
}