Copy the following within Truecaller for Business console's webhook setup page.
Webhook Endpoint URL:
This is the address (URL) where you will push your segment and template parameters to.
Action: Copy this URL and paste it into the webhook configuration section of your external CX system.
Organization ID:
This is a unique identifier assigned to your organization within the Truecaller for Business system. It's a 16 digit UUID.
Action: Copy this ID. You'll need to include it in the authentication headers of your webhook requests to verify that you're authorized to receive the notifications.
Key-Value Pair Format : X-Org-ID: [Your Organization ID]
Webhook Token:
This token is used for authenticating your webhook requests to ensure secure communication between your system and Truecaller's backend service.
Action: Copy the webhook token and include it in the headers of your requests as an additional security measure.
Key-Value Pair Format: X-Org-Token: [Your Webhook Token]
If you suspect your webhook token has been compromised, you can easily regenerate a new token within the business console.
Navigate to webhook setup:
Return to the "Webhook Setup" page within the Verified Campaigns section of the business console.
Regenerate token:
Look for a button labeled "Regenerate Webhook Token" on the page below your webhook token section. Click on it to initiate the regeneration process.
Copy and update:
A new webhook token will be generated and displayed on the screen.
Securely copy this new token and update the configuration of any applications or systems that were using the previous token.
Pre-requisites for using Verified Campaigns :
An active subscription of Truecaller Customer Experience Solution for your business
Integration Steps :
Log into your Truecaller for Business account.
Configure a webhook token for your organization.
Copy the relevant details from your account - Webhook Endpoint URL, Organization ID and Token.
Set up "Truecaller" as a new channel of communication on your Customer Engagement Platform, in-house audience definition tool or CRM platform.
Upload your marketing assets via your Truecaller for Business console.
Define specific template parameters to personalize the message to be shown to your target users (Refer to Template Styles to know more about available templates).
That's it! You have now set up a webhook connector to send the audience data to Truecaller for Business backend service.
Verified Campaigns will start showing up on Truecaller user device's based on specified parameters and when a Verified Business call or message lands on their device.