With Truecaller CX Solution, businesses can:

1. Establish a prominent brand identity with Verified Business Caller ID with a tamper-proof name, business category and logo.

2. Make calls contextual and crystal-clear for their audience with Call Reason.

3. Leverage Video Caller ID to deliver a more lively communication experience for customers.

4. Get active customer feedback to streamline their operations.

5. Enable customers to show interest for their business offerings even if they miss the communication, with Call Me Back.

6. Build scalable communication experience with APIs that seamlessly integrates into their existing calling infrastructure.

• No, the Verified Business Caller ID cannot be customized.

• All Verified Business calls are identifiable by a green badge.

Yes, you can use virtual or cloud telephony numbers. All official business-owned CLI, PRI, DID, Landline, Mobiles, and virtual numbers can be onboarded on our Verified Business Caller ID.

Once you have enabled your required features in the feature set configuration page, click on Publish.

All features that you have enabled will now be available on the numbers uploaded for the feature set.

Priority Caller ID is purple in color, unlike the green badge for a Verified Business Caller ID.

1. To create new call reason, click on “Create New”, after activating the Call Reason toggle in the Feature Set Configuration page.

2. You can then type in your call reason.

3. The call reason has to have a minimum of 10 characters and maximum of 100 characters.

4. A mockup of the Call Reason will be shown in the preview pane.

5. The same call reason can be applied to any number of feature sets. Check out the Call Reason page in to see all the feature sets using the same call reason.

You can also click on the “Call Reason” option listed under the Feature section in the left hand side panel of the console to setup your Call Reason feature.

You can turn on the following settings on your iPhone for Truecaller:

Settings > Apps > Phone > Call Blocking & Identification > Enable ALL switches for Truecaller

When a configured feature set is unpublished, it goes into draft mode. All features that were enabled for the set of numbers configured in this feature set will be disabled.

Yes, Verified Business Caller ID works on all devices that support the Truecaller application, i.e. Android and iOS. It works across all devices within these OS, and it is a network-agnostic solution.

There is no limit to changing videos, and businesses can upload any number of videos for usage.

For portrait videos:

• Recommended resolution: 480x854

• Aspect ratio: 9:16 recommended filling a standard mobile phone screen (1:1 with letterboxing)

For landscape videos:

• Recommended resolution: 854x480

• Aspect ratio: 16:9

• No, the video playing on the Video Caller ID is not clickable.

• We recommend using the video on the Video Caller ID to better represent the context of the call and make it more distinctive from normal calls for users.

No, you cannot add multiple timezones for your business operation hours.

You are allowed to setup only one specific time zone for your Call Me Back configuration. Your customers will see time slots as per their device's time zone.

• For example, suppose you have set up business operation hours as 10:00 am to 02:00 pm in the India Standard Time (GMT+5:30) time zone in your Call Me Back configuration. Now, suppose the customer you are calling is in Gulf Standard Time(GMT+4:00). Then they will see time slots like 08:30-09:00 am, 09:00-09:30 am, and so on.

You can find the Call Reason analytics on the left hand side menu of the Verified Business console.

Businesses can set up user feedback campaigns in two formats:

1. Call Ratings: Available only on Answered calls to gauge the quality of the call. This helps businesses to optimize calling efficiency and performance.

2. ​Questions: Available on Answered, Missed and Rejected Calls to ask qualitative questions from users, helping drive business insights.

Call Me Back data is available on the Truecaller for Business console on a real-time basis. Businesses can download the logs based on the frequency defined at their end to take action.

The information is shared with a business over an email daily. The email has a daily count of callback requests along with a link to self serve Call Me Back section to download the CSV file.

Note : Data is available only for the past 7 days on the portal

Videos can be uploaded in two formats - portrait and landscape. Uploading a landscape video is mandatory. The portrait video is optional.

If you upload both portrait and landscape videos, only the portrait video will be displayed on the user’s Caller ID.

Congratulations! Your Verified Business Caller ID will now be active.

Your Verified Business console is now ready for further configurations.

Once your Caller ID feature has been configured, you can proceed to customize your feature set further by configuring other features like Call Reason, Video Caller ID, Call Me Back, User Feedback.

We allow up to 100 Business Pages per business.

The maximum file size of the video should be 1MB. If the video file size is more than 1MB, we recommend using any standard video compressor to reduce the file size.

MP4 video is supported on the Video Caller ID.

The Call Me Back data can only be downloaded for the last 7 days.

As per Truecaller's privacy policy, the below points can be noted for data that can be processed and shared as logs on User Feedback for users who have more than one sim on their device:

• The data of users who have more than one active sim on Truecaller app versions 14.25 and below cannot be shared. As a result, these logs will reflect as "Phone number not available".

• When such users update to the latest version of the Truecaller app that allows them to manage their data sharing preferences, Truecaller will be able to collect and share the exact number of the user in line with the latest privacy policy.

• The data of users who only have one active sim which is registered on Truecaller will be available without any impact across all versions of the app.

• The call reason has to have a minimum of 10 characters and maximum of 100 characters.

• The following special characters are not supported in Call Reason ! @ # $ % ^ & * ( ) _ + /

• The following special characters are not allowed . , - at the start or end of the Call Reason text. These characters can however be used within a Call Reason text body.

• Spaces are not allowed at the start or end of the Call Reason text.

• The call reason mentioned must be crisp, meaningful, and easy to understand from the end user's call perspective.

• The text should be free from grammar or spelling errors.

No, you cannot customize the business operation hours for different days of the week. Once you set your business operating hours, this will apply to all active business days on your Call Me Back configuration.

• The campaign name should be easily identifiable with the purpose of the feedback campaign being setup.

• The campaign name is a mandatory step in creating a user feedback campaign.

• You can give a campaign name with a limit of 50 characters.

Currently, businesses can create campaigns with the following call types:

• Missed / Rejected Calls: Campaign to gauge feedback from users who missed/rejected the call from your verified business.

• Answered Calls: Campaign to gauge feedback from users who answered the call from your verified business.

A maximum of 3 feedback questions can be added to a user feedback campaign. These can be a combination of Call Ratings and Questions [Multi-choice short, Multi-choice long, and Free Text] or either of them.

The data appears in a new line item along with the relevant timestamps and data points on the Call Me Back download report.

Please make sure to optimize your calling workflows to always honor the latest call back request time slots from your customers.

You cannot remove a Call Reason. You can only remove numbers from a Call Reason.

Once you click on User Feedback in the left hand side panel, you can view the total responses and unique responders for each of your User Feedback campaigns.

As per Truecaller's privacy policy, the below points can be noted for data that can be processed and shared as logs on Call Me Back for users who have more than one sim on their device:

• The data of users who have more than one active sim on Truecaller app versions 14.25 and below cannot be shared. As a result, these logs will reflect as "Phone number not available".

• When such users update to the latest version of the Truecaller app that allows them to manage their data sharing preferences, Truecaller will be able to collect and share the exact number of the user in line with the latest privacy policy.

• The data of users who only have one active sim which is registered on Truecaller will be available without any impact across all versions of the app.

Manage Listing is a feature designed to streamline and simplify phone number listing and delisting on the Truecaller for Business console.

1. With Brand Protection, you can safeguard:

   1. Your Brand Name – Our system automatically detects and protects all variations, permutations, and combinations of your brand name to prevent unauthorized use on the Truecaller network.

   2. Your Logo – Your official brand logo remains protected from misuse. This ensures that bad actors cannot use your logo in order to impersonate your brand on the Truecaller network.

2. Protecting these assets can help you to maintain brand authenticity and trust and gain customer confidence when they receive a call or message from you.

No, you cannot edit a User Feedback campaign once it is live.

• No, the video is not clickable and cannot redirect to another webpage.

• We recommend using the video on the Video Caller ID to better represent the context of the call and make it more distinctive from normal calls for users.

Secure Call uses a backend authentication process that validates each call from a verified business before it reaches the customer. This handshake confirms that the call is genuinely originating from the business, and the user sees a “Secure Call” badge on their screen. The APIs behind Secure Call integrate easily with your existing calling infrastructure, allowing businesses to manage both identity and context in real time.

Yes, the Verified Business Caller ID is supported on iOS. The UI will be different from Android.

In this section, you can get to know all about creating an account with Truecaller Verified Business Caller ID.

In this section, you will get to know all about getting started on the Truecaller for Business console.

1. After your account has been approved and your subscription has been activated , you can start your onboarding by setting up your calling operations.

2. Select your calling operations from the existing list visible on the landing page.

3. Click on Next after you have selected your required Calling operations.

4. On the next screen, you can see all your calling operations listed.

5. In case you want to add a calling operation that is not listed currently in the list displayed, reach out to us at [email protected] and we will help you out.

1. After adding your calling operations, you can add a process to each of your calling operations.

2. Select the Calling Operation you want to add a process to and click on “Add Process”.

3. Add the name of your Process and click on Save.

Get answers to all your queries about the features in Verified Business Caller ID, how to enable them and more in this section.

• You can add a Business Page in your feature set only after you have activated your Verified Business Caller ID.

• Click on the Business Page toggle to activate it.

• If you have an existing Business Page , then select it and click on Confirm.

Benefits of Business Page:

• With Business Page, you can exhibit online presence with website and social media links, add visual context and appeal with handpicked branded images.

• You can summarize your business for customers by adding a short business description.

1. After you have activated Caller ID in your Feature Set, you have to add the list of numbers for which the Feature Set will be applicable.

2. Click on Add Numbers and upload the numbers that you want to add for the feature set in .CSV format.

3. You can click on "Download sample", if you need a reference on the format in which the numbers need to be uploaded.

4. Ensure that you use the right format mentioned in the sample CSV and don't miss out on country code (91) for India.

5. Click on “Publish” after successfully adding numbers to list your numbers with the configured feature set.

1. Once the account has been created, you will receive a verification email on the email id that you had provided to our team.

2. Click on the Verify Email button in the verification email.

3. This will lead you to a page where you can create the account password.

To know how to setup your Verified Business Caller ID, click .

1. You will see the below screen when you login, till your documents are approved and your subscription is activated by our internal teams.

1. For any assistance regarding your document verification or subscription activation, you can reach out to your sales representative or write to us as [email protected].

2. Once your account has been approved and your subscription has been activated by our team, you can login and start setting up your calling operations.

You can click on “Analytics” in the left navigation menu to access calling insights.

1. To create a new Business Page, click on the toggle to enable Business Page.

2. A side panel will open up. Click on “Manage Business Page”.

3. You will be redirected to a page where you can add details like website URL, social media accounts and cover images.

4. Enter your social media links, website link and play store link. Upload at least 3 images for your business profile.

5. Maximum image upload dimension is 3000 x 3000.

6. Add a description for your business or brand in minimum 12 characters and maximum 160 characters.

7. Once you have entered all the required details, the preview pane will show the mockup of the Business Profile.

8. Click on the “Save” button to complete your profile.

9. Upload at least 3 images for your Business Page.

10. Maximum image upload dimension is 3000 x 3000.

11. A success message will appear confirming the Business Page update.

You can also click on the “Business Profile” option listed under the Business Identity section of the platform to setup a Business Profile.

1. After setting up your Verified Business Caller ID, you can add Call Reason in your feature set.

2. Click on the Call Reason toggle to activate it.

3. You can choose a call reason from your existing list of call reasons and click on “Confirm”.

4. If you want to add a new call reason, click on “Create New”.

1. In the Business Page section, click on Create on the top right corner.

2. Fill all details about your business like the name, social media links, business website, brand images and business description.

3. Once done, click on Save.

4. To know more about the guidelines for Business Page, click .

1. Once your new business page is ready, you can select a feature set to add the business page to.

2. You can select the Department, Operation, Process and Feature Set from the panel that opens up on the right side.

3. Click on Enable once you have selected all the fields.

4. The new Business Page will now be active for the selected feature set.

1. Enter the statement/question for rating a call.

2. The feedback type is a rating system between 1 to 5 stars and cannot be changed.

3. Click on “Save” to save your Call Rating as a feedback card. To add more Feedback Cards, click on the “+” sign below an existing feedback card.

4. The order in which the feedback cards are being displayed, is the same order that your customer will see the Call Ratings/Questions after answering/missing/rejecting your call.

5. If you wish to reorder your feedback cards, simply drag a feedback card above or below another existing feedback card.

Data is available on the Truecaller for Business console on a real-time basis.

You can only download logs for 7 days at a time.

• To download the callback request logs, click on Call Me Back under the Features section in the console.

• Select the data range for which you wish to download the callback request log. You can select a maximum of 7 days at once.

1. Setup your account password as per the instructions and click on Submit. Please follow the below guidelines for setting up your password:

   • The password length must be greater than or equal to 8.

   • The password must contain at least one uppercase character.

   • The password must contain at least one lowercase character.

   • The password must contain at least one numeric value.

   • The password must contain at least one special character.

1. Once you have successfully set your password, click on Login using your password to login.

While you can upload a video that has audio in it, but the Video Caller ID does not play audio when it is displayed on the customer's device.

This feature takes the guesswork out of customer feedback. With User Feedback, businesses get a quick and easy way to gather valuable insights and opinions from their customers after each call.

User Feedback not only helps businesses understand customers better, but it also boosts the post-call engagement and builds trust.

The number for which Call Reason is to be displayed must be a valid phone number and already a Verified business or Priority number with Truecaller.

• Brand Protection prevents unauthorized usage of your brand assets across the Truecaller network.

• It ensures that your brand’s name, logo, and other assets are protected, preventing fraudsters from creating fraudulent profiles and misusing them to deceive customers.

• Added trust: Calls display a “Secure Call” label, assuring users of the caller’s authenticity.

• Spoofing protection: Helps eliminate risks of fraud by preventing call spoofing.

• Seamless integration: APIs work effortlessly with your existing calling infrastructure, requiring minimal effort to deploy.

• Enhanced customer experience: Secure and personalized communication with context-rich calls that build credibility.

You can enable Brand Protection by subscribing to it as an add-on with your CX solution suite. Please contact your account manager for more details.

Call Reason supports all major Indian languages, along with widely spoken global languages such as Spanish, Hebrew, Arabic, French, and Malay, ensuring a seamless experience for users across diverse regions.

Yes, feedback questions order can be changed only while creating a new campaign. Drag and drop the campaign cards to shuffle the order of questions.

• Priority Caller IDs can be enabled only for use cases approved by our team.

• Truecaller holds the right to approve or disapprove a number for priority caller ID.

• Priority Badge is revoked by our algorithms if used for any non-approved use case or if it crosses spam threshold.

Call Me Back takes 2-4 hours to activate and appear for the numbers it is enabled for.

Call Me Back can be enabled only for the business calls that have been missed or rejected.

For Truecaller Users on android versions above 14.36.8 :

When you enable Call Me Back, your customers who are on Truecaller app version 14.36.8 and above will see available time slots for the current day that they are receiving the call on and the next 6 operational days set by your business.

Note:

• You will not be allowed to move back to a Day-based configuration after the Day + Time configuration is done.

• You can disable the feature completely from the feature-sets you want or your entire account.

• You have to setup at least one operational business if the operational Hours have been configured.

• Operational Hours - Min and Max:

  • You are allowed to configure slot selections of up to a maximum of 24 hours.

  • The minimum operational time duration for Call Me Back is 2 hours.

• Based on your operational hours, your customers will see slots in 30-minute intervals.

  • For example, if your business operating hours are set to 10:00 am to 02:00 pm, then your customers will see slots like 10:00-10:30 am, 10:30-11:00 am, and so on.

• You are allowed to setup one specific time zone for your Call Me Back configuration. Your customers will see time slots as per their device's time zone.

  • For example, suppose you have set up business operational hours as 10:00 am to 02:00 pm in the India Standard Time (GMT+5:30) time zone in your Call Me Back configuration. Now, suppose the customer you are calling is in Gulf Standard Time(GMT+4:00). Then they will see time slots like 08:30-09:00 am, 09:00-09:30 am, and so on.

For Truecaller Users on android version below 14.36.8 :

• The time slots displayed on the after-call screen are - Evening, Tomorrow, and Weekend.

• To enable these time slots, note the following conditions:

  • Evening: If a call is made during the day before 12 PM, the call back will reflect for the same day unless businesses have disabled the evening time slot on your self-serve dashboard.

  • Tomorrow: If a call is made today[Monday]; let us suppose we have activated Tuesday, so the call-back request will be automatically set for Tuesday. In case Tuesday is not selected on the business console, the next day of the week that's selected will be set. So if it's Wednesday, Thursday, or Friday, whichever date is next selected will be auto-assigned for a callback.

  • Weekend: If a call is placed on a weekday (Mon - Thursday), and the slot for Saturday or Sunday, or both are enabled from Self-serve, then the weekend slot will be displayed. If a call is placed on Friday/ Saturday, instead of showing a weekend slot, the after-call screen will display the day for which the slot is enabled, i.e., either Saturday or Sunday.

1. Reports can be scheduled by clicking on the three-dot menu in the right-hand corner of the dashboard.

2. While scheduling reports, options are available to:

   • Set Frequency: Report frequency can be set as daily, weekly, monthly, hourly, or custom.

   • Set Time: Specific time can be selected to schedule the report.

   • Set Receiver Email: You can add the email addresses of every recipient who should receive this report. You can also add people not added as users on your account.

3. Report Format: Reports are available in three formats:

   • PDF

   • CSV

   • PNG image file

1. You can enable Call Me Back in your feature set only after setting up your Verified Business Caller ID.

2. Click on the Call Me Back toggle to activate it.

3. Once you click on the Call Me Back toggle in the feature set configuration page, a panel will open up on the right side.

4. You can either confirm the already existing days and operating hours for Call Me Back or click on “Manage Working Days” to edit the days and business operating hours.

5. Once you click on Manage Working Days, activate the days for which you want this feature to be enabled for.

6. Set your suitable operational hours to activate slot picker for users who miss your call.

7. Click on Save to save the days and operational hours for Call Me Back.

Alternatively, you can click on "Call Me Back" under the "Features" section of the left hand side panel in the console and enable the days and business operating hours you want your customers to call you back on.

1. Once your Call Me Back days and operational hours are enabled, click on "Departments" and select the calling operation for which you wish to enable Call Me Back feature.

2. Click on Configure, for the process where you want to enable Call Me Back.

3. Click on the toggle to activate Call Me Back feature.

4. Click on Publish to publish your feature set.

1. After setting up your Verified Business Caller ID, you can enable User Feedback in your feature set.

2. Click on the User Feedback toggle to activate it.

3. If you have an older User Feedback campaign, you can select it or you can create a new one.

4. Start by giving a name to your campaign (max 50 characters).

5. Add a description of the campaign within 255 characters.

6. Select when the campaign should be triggered - when a customer answers your call or when a customer misses your call or rejects your call.

To access your available list of campaigns, click on the User Feedback under the Features section in the left hand side panel of the console.

1. Post this, you can need to further configure your user feedback by clicking on the “+” sign to add individual questions as feedback cards.

2. Select the type of question you wish to add - Call Ratings or Question.

Yes, customers are allowed to reschedule a call back request. Customers can go to your Business Profile and click on the Reschedule call to action and select a slot convenient for them. There are no limitations set for the number of times a customer can reschedule a call back.

Yes, you can add multiple Business Pages. This feature is available exclusively on our Enterprise plan. If you are interested in upgrading or want to learn more about our plans, please contact your Account Manager or write to us at [email protected].

If you are currently on the Growth plan and attempt to add another Business Page, you will see the below message in your console. Simply click on “Notify Your CSM” to automatically send us an email. We will take it from there and assist you further.

Video Caller ID is available in multiple formats and works seamlessly across all devices & requires low internet bandwidth.

You can see how often customer perform meaningful actions, monitor growth of key calling cohorts and know how current trends compare to previous results.

1. From the “Operations” page on your console, navigate to “Manage Listing”, on the top right corner.

2. Select the "List numbers" option from the drop down menu.

3. A right sidebar modal will open with options to select Department, Operations, Process, Subprocess, and Feature Sets for which you wish to list more numbers.

4. Upload your list of numbers as a CSV file. Note that your CSV file should not exceed 2MB.

5. You will see two options for your file - Rewrite and Append.

   1. Rewrite: This action will delist your existing numbers from any of the feature sets that you have access to including priority badged numbers and add the list of new numbers uploaded in the CSV.

   2. Append: This action will list your new numbers from the CSV along with the existing numbers for your selected feature set.

6. Click the "Publish" button to submit.

7. Numbers will be validated, and successfully formatted numbers will be listed.

Secure Call is a capability that adds an extra layer of trust to your voice calls.

It authenticates each call made from a verified business, ensuring that customers see a “Secure Call” label and can confidently identify safe communication. This helps protect against call spoofing, fraud, and scam attempts and delivers a safer, more personalized calling experience.

1. Your User Feedback campaign goes live when you publish your feature set.

2. Click on the Publish button to publish your feature set.

3. Then, click on the edit icon to set the date range for your User Feedback campaign.

4. Your User Feedback campaign should have at least one feedback question (call ratings or question) to be made live.

5. Click on Schedule once you have selected your date range.

1. You can activate a Video Caller ID only after activating the Verified Business Caller ID.

2. Click on the Video Caller ID toggle to begin configuring Video Caller ID.

3. Once you click on the toggle, you will be prompted to either select an existing video caller ID or create a new video caller id.

1. Alternatively, you can create a Video Caller ID by clicking on the Video Caller ID button in the "Features" section.

1. Follow the below specifications for uploading a video for the Video Caller ID:

   • Recommended resolution: 480 x 854 pixels for portrait / 854 x 480 pixels for landscape

   • Recommended aspect ratio: 9:16 / 16:9 with 1:1 letterboxing Recommended video length: 9–15 seconds

   • Max file size: 1MB

   • Video format: MP4

   • Minimum bitrate: 516 Kbps

2. It is mandatory to upload a landscape video for the Video Caller ID. Portrait video is optional.

3. Click on the upload icon in the "Landscape" box and upload your required video for the Video Caller ID.

4. Once the upload is completed, click on the "Upload" button at the bottom of the page to finish creating the Video Caller ID.

1. Once your video has been uploaded for Video Caller ID, click on "Departments" and select the calling operation for which you wish to enable Video Caller ID feature.

2. Click on Configure, for the process where you want to enable Video Caller ID.

3. Click on the toggle to activate Video Caller ID feature.

4. Click on Publish to publish your feature set.

With our User Feedback feature, you can know your customers better and get the best business outcomes. There are two types of User Feedback that you can use to understand brand perception and gain useful insights:

• Call Ratings

• Questions

1. Once you have added a process to your Calling Operations, click on “Configure” to start configuring your Process.

2. This will take you to the Feature Set Configuration page.

3. Click on “Add Feature Set” to configure different feature sets for the numbers related to your calling process.

4. On clicking “Add Feature Set”, you will see the list of features available for you as per your subscription plan.

1. You can click on the “Get in touch” button on our website (business.truecaller.com) and share your contact information with us. Our team will reach out to you and help you with a subscription and account creation.

1. Our team will reach out to you and finalize your subscription package before creating your account for Verified Business.

2. Our team will also ask you for certain KYC documents that are required to complete the process.

Images:

• A minimum of three images are mandatory for businesses to attach to their Business Page.

• Max image size should not be more than 2MB

• Max image dimension supported 3000 x 3000

Business and Social URLs:

• Businesses are required to add URLs for social media profiles, website, and app store links to enable enhanced discovery.

Description:

• The minimum character limit on the description is 12 characters, and the maximum is 160 characters.

The length of the videos should not be more than 15 seconds.

1. Reports can be downloaded by clicking on the three-dot menu in the right-hand corner of the dashboard.

2. The Download option will be available in PDF and CSV format.

The analytics dashboard has multiple reports enabled based on the features that are linked to your plan, each covering comprehensive insights to help you up your calling game. ​

• Performance Metrics: In this report, get a snapshot of your overall performance like:

  • Listed numbers

    • Verified Numbers: Phone numbers with Verified Badge

    • Priority Numbers: Phone numbers with Priority Badge

  • KPIs of last 7 days

    • Total outgoing calls: Calls made from business number to Truecaller users

    • Unique Users CPR: Unique User Call Pick Up Rate (Percentage of calls answered by unique users to total unique user count)

    • Calls per user

    • Avg call duration (in seconds)

  • KPIs of selected date range

    • Total outgoing calls: Calls made from business number to Truecaller users

    • Unique Users CPR: Unique User Call Pick Up Rate (Percentage of calls answered by unique users to total unique user count)

    • Calls per user

    • Avg call duration (in seconds)

  • Monthly consumption status of last 3 months (showing a comparison of total outgoing calls and total answered calls)

  • Daily trend of all calls (showing total outgoing calls, total answered calls and unique receivers)

  • Average Call Duration

  • Unique Call Pick Up Rate (CPR)

  • Time slot analysis

    • Slot analysis of calls (Calls made vs Calls answered)

    • Call pickup rate (CPR) vs time slots comparison

    • Daily trend (Calls made vs time slot)

    • Daily trend (CPR vs time slot )

  • Lead Performance

    • CPR and Lead performance

    Watch this video to know more about Performance Metrics.

• Detailed Report: This report gives you an in-depth analysis of your calling performance at the number level, such as:

  • Spam Report

  • Call Pickup Rate

  • Average Call Duration

  • Time Slot Analysis

  • Lead Performance

  • Label Performance

  Watch this video to learn more about Detailed Report.

• Call Reason Performance: This report provides insights on how people are responding to the context you set for your calls, such as:

  • Total Call Reasons Set

  • CPR vs Call Reason Comparison

  • Unique Call Reason Performance

  • Average Call Duration on Call Reason

  • Number level analysis of Call reason

  Watch this video to learn more about Call Reason analytics.

• Video Caller ID Performance: This report will give you an overview of how people are engaging with your branded video, such as:

  • Total/Avg. Watch time

  • Number Level Video Performance

  • Daily & Average Trends of Videos

  • Videos Played by Badge

  Watch this video to learn more about Video Caller ID analytics.

• User level data: You can analyze aggregate user level information like demographics, device and lead management. Some analytics available to you include:

  • State wise analysis

  • User Device / Price Brackets

  • City Wise Analysis

  • Effectively Engaged Audience

  • Minimally Engaged Audience

  • CPR - Attempt Wise Analysis

  Watch this video to learn more about User Level Data.

• Call management API: Delve deeper into Call Management APIs performance with rich calling performance insights like:

  • API Calling Overview

  • API Calling Trends

  • Valid API Requests Overview

  • Invalid API Requests Overview

Secure Call can be enabled by using our Call Personalization APIs. Click here to know more.

Verified Business Caller ID supports all major Indian languages, along with widely spoken global languages such as Spanish, Hebrew, Arabic, French, and Malay, ensuring a seamless experience for users across diverse regions.

Only the last 7 days data will be available for download.

To ensure seamless approval, follow these guidelines when uploading your brand assets:

1. Brand names should match official registered names. Ensure that the uploaded assets are legally owned and used by your business.

2. For your brand logo, maximum image size should be less than 2 MB. The supported formats are PNG / JPEG / JPG.

3. Avoid generic terms or images that do not uniquely represent your brand.

It takes a maximum of 10 minutes for Video Caller ID to get activated and appear for the numbers it has been enabled for.

The analytics dashboard updates every 24 hours. There is a latency of 24 hours like any other standard analytics product/module available in the market.

Once approved, your brand assets will remain protected for as long as your subscription is active. We continuously monitor impersonation attempts to ensure your brand’s security on the Truecaller network.

1. Click on the "+" sign and select "Questions" from the Add New menu displayed.

2. Type the question that you want your customers to answer as a part of the campaign. The question can be of 100 characters maximum.

3. There can be three types of feedback questions - Multi choice short, Multi choice long, Free Text. Select the feedback type from the drop down menu after typing the question.

   • For Multi choice short questions, there can be a minimum of 2 options and a maximum of 3 options.

   • For Multi choice long questions, there can be a minimum of 2 options and a maximum of 4 options.

4. Each option can be 15 characters maximum.

5. Click on “Save” to save your Question as a feedback card.

1. To add more Feedback Cards, click on the “+” sign below an existing feedback card.

2. The order in which the feedback cards are being displayed, is the same order that your customer will see the Call Ratings/Questions after answering/missing/rejecting your call.

3. If you wish to reorder your feedback cards, simply drag a feedback card above or below another existing feedback card.

1. You have to begin configuring your feature set by activating the Caller ID feature first.

2. Without enabling the Caller ID feature, you will not be able to activate the other features available to you.

3. To activate the Caller ID feature, click on the “Caller ID” toggle.

4. You can either create a new caller ID or choose from your list of existing caller IDs.

5. Once you see the Caller ID toggle activated, your Verified Business Caller ID feature is now configured.

1. If you want to create a new caller ID, click on “Create New”.

2. You now have to add a logo to the caller ID. While adding a logo for your caller ID, ensure you are using a 200x200px logo in a PNG format.

3. Add your label name.

4. Choose your business category and a sub-category.

5. Click on “Create Caller ID”.

6. Your new caller ID is now ready to be used.

You can reach out to us at [email protected] for more information on early access programs.