With Truecaller CX Solution, businesses can:

1. Establish a prominent brand identity with Verified Business Caller ID with a tamper-proof name, business category and logo.

2. Make calls contextual and crystal-clear for their audience with Call Reason.

3. Leverage Video Caller ID to deliver a more lively communication experience for customers.

4. Get active customer feedback to streamline their operations.

5. Enable customers to show interest for their business offerings even if they miss the communication, with Call Me Back.

6. Build scalable communication experience with APIs that seamlessly integrates into their existing calling infrastructure.

You can reach out to us at [email protected] for more information on early access programs.

• No, the Verified Business Caller ID cannot be customized.

• All Verified Business calls are identifiable by a green badge.

This document outlines the required checks and configurations on the end user’s device to ensure Truecaller Caller ID functionality works as intended.

1. Appear on Top Permission (Allow Truecaller Draw over other apps)

Description

Truecaller requires the “Appear on Top” (also known as “Allow Truecaller Draw over other apps”) permission to display Caller ID overlays during incoming calls.

Below warning will appear in case the setting is not enabled.

How to do it?

1. Open the Truecaller application.

2. Go to settings

3. Check for a warning message related to permissions.

Expected Result

Once the permission is enabled, the warning message will disappear from within the Truecaller app settings, and Caller ID should function correctly.

2. Battery Optimisation Settings (Recommended)

Description

Battery optimisation can restrict Truecaller’s background activity, which may prevent Caller ID from displaying correctly.

Truecaller requires the “Disable Battery Optimisation” permission to display Caller ID overlays during incoming calls.

Truecaller will display a warning indicating battery optimisation is enabled under settings.

How to do it?

1. Tap Disable battery optimization within the Truecaller app.

2. When prompted, select Allow.

Expected Result

The battery optimization warning will be removed, and Caller ID will function without interference.

Default Dialer Warning (Informational)

Description You may see a warning "Set Truecaller as default dialer" prompting you to set Truecaller as the default dialer.

Impact

This setting does not impact Caller ID functionality.

• The warning can be safely ignored.

Yes, Verified Business Caller ID works on all devices that support the Truecaller application, i.e. Android and iOS. It works across all devices within these OS, and it is a network-agnostic solution.

Yes, the Verified Business Caller ID is supported on iOS. The UI will be different from Android.

Verified Business Caller ID supports all major Indian languages, along with widely spoken global languages such as Spanish, Hebrew, Arabic, French, and Malay, ensuring a seamless experience for users across diverse regions.

Yes, you can use virtual or cloud telephony numbers. All official business-owned CLI, PRI, DID, Landline, Mobiles, and virtual numbers can be onboarded on our Verified Business Caller ID.

You can turn on the following settings on your iPhone for Truecaller:

Settings > Apps > Phone > Call Blocking & Identification > Enable ALL switches for Truecaller