Instrumentation

Quick guide on how to properly track and instrument funnel for the verification flow of users via Truecaller on your app

For proper tracking of the verification funnel via Truecaller SDK on your app, we recommend you to implement tracking events for the following states :

When you are using the SDK for verification of Truecaller users only:

1. Total users coming to your verification flow

2. Number of cases when the Truecaller app is present on your smartphone

3. Number of profile verification requests made by your app ( when TcSdk.getInstance().isOAuthFlowUsable method is invoked )

4. Number of users who proceed with this flow and click Continue on the Truecaller dialog [ for these cases, you receive a success callback with TcOAuthData response in onSuccess() callback method ]

5. Number of cases where you received any error, where you receive an error callback with TcOAuthError response in onFailure() callback method. For details on specific error codes, please refer here

When you are using the SDK for verification of non-Truecaller users also ( via drop call):

1. Total users coming to your verification flow.

2. Number of cases, when the Truecaller app is present on your smartphone and users, get verified via the Truecaller 1-tap flow (as described in the above section)

3. Number of verification requests made by your app for a non-Truecaller user ( when TruecallerSDK.getInstance().requestVerification() method is invoked ).

4. Number of cases where the user is getting verified for the very first time on the current smartphone and you receive a success callback - onRequestSuccess() method ( Please refer here ) - a.) When the callback type you receive is VerificationCallback.TYPE_MISSED_CALL_INITIATED. This implies that a drop call has been triggered to the user's mobile number b.) When the callback type you receive is VerificationCallback.TYPE_MISSED_CALL_RECEIVED. This implies that a drop call has been received on the user's mobile number on that smartphone c.) Further to the above step, you complete the user verification by invoking TcSdk.getInstance().verifyMissedCall(profile, verificationCallback) When the callback type you receive is either VerificationCallback.TYPE_VERIFICATION_COMPLETE. This implies that the verification is complete for the user d.) Number of cases where the user is already verified previously on the current smartphone and gets verified directly. In such cases, you receive the success callback - onRequestSuccess() method with callback type as VerificationCallback.TYPE_PROFILE_VERIFIED_BEFORE.