If your business typically uses virtual numbers or numbers from the 140/160 series, you likely face a common limitation: these lines are outbound-only and cannot receive incoming calls.
Without a dedicated callback option, you risk losing high-intent users who miss your initial call and have no way to reach you. Configuring a callback number on the after-call screen solves this by ensuring your customers always have a clear, working path to connect back with you immediately.
