Event Types
We support Call Me Back and User Feedback events for webhooks. Each event has its resources that can be referred from the resource column.
Call me back
When a user requests a call me back from the Truecaller App in the scenario of a missed / rejected call
Type - Feature for which the webhook is being used.
Created At - Event creation time.
JSON content - Structure of payload data that is sent to the Business Client.
User Feedback
When a user responds to a campaign based on the type of call, answered or missed / rejected. This response is from the campaign on the Truecaller app.
Type: Feature for which the webhook is being used.
Created at: event creation time.
JSON content: structure of payload data that is sent to the business client.
Configure your systems to consume webhook response by assigning appropriate fields to the below scenarios :
Payload - Call Me Back
#For Customers with Slot Picker
// For Customers with Slot Picker - Scenario 1
// Happy Flow
{
"event_id": "860a7f4c-6545-40f1-85be-3655edde650f",
"client_account_id": "91c173bb-28d8-4030-9722-8663ff9589f3",
"event_type": "cmb",
"created_at": "1753945760",
"cmb_payload": {
"business_number": "910987654321",
"feature_set": "Fresh Flower Delivery",
"client_number": "911234567890",
"requested_at": "1753945760",
"requested_date": "2025-08-02",
"requested_slot": "Saturday",
"preferred_from_time": "1754116200",
"preferred_to_time": "1754118000",
"is_interested": true,
"alternate_number": ""
}
}#For Customers without Slot Picker
Payload - User Feedback
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