Response Structure
Configure your systems to consume webhook response by assigning appropriate fields to the below scenarios :
Payload - Call Me Back
#For Customers with Slot Picker
// For Customers with Slot Picker - Scenario 1
// Happy Flow
{
"event_id": "91584c0f-32a8-11ef-a9e4-5a5798f0",
"client_account_id": "9b7f9343-12a5-4271-b560-6daa163",
"event_type": "cmb",
"created_at": "1719288504",
"cmb_payload": {
"business_number": "0806951XXXX",
"feature_set": "cmb",
"client_number": "919112345678",
"alternate_number": null,
"requested_at": "1719288504",
"requested_date": "26 June 2024",
"requested_slot": "tomorrow",
"preferred_from_time": "1719288504",
"preferred_to_time": "1719288504",
"is_interested": true,
}
}
// For Customers with Slot Picker - Scenario 2
// SIMinfo related issues on device
{
"event_id": "91584c0f-32a8-11ef-a9e4-5a5798f0",
"client_account_id": "9b7f9343-12a5-4271-b560-6daa163",
"event_type": "cmb",
"created_at": "1719288504",
"cmb_payload": {
"business_number": "0806951XXXX",
"feature_set": "cmb",
"client_number": "Phone number not available",
"alternate_number": "919912345678",
"requested_at": "1719288504",
"requested_date": "26 June 2024",
"requested_slot": "tomorrow",
"preferred_from_time": "1719288504",
"preferred_to_time": "1719288504",
"is_interested": true,
}
}
// For Customers with Slot Picker - Scenario 3
// Customers who are Not Interested
{
"event_id": "91584c0f-32a8-11ef-a9e4-5a5798f0",
"client_account_id": "9b7f9343-12a5-4271-b560-6daa163",
"event_type": "cmb",
"created_at": "1719288504",
"cmb_payload": {
"business_number": "0806951XXXX",
"feature_set": "cmb",
"client_number": "08047360",
"alternate_number": null,
"requested_at": "1719288504",
"requested_date": "",
"requested_slot": "",
"preferred_from_time": null,
"preferred_to_time": null,
"is_interested": false,
}
}
#For Customers without Slot Picker
// For Customers without Slot Picker
{
"event_id": "91584c0f-32a8-11ef-a9e4-5a5798f0",
"client_account_id": "9b7f9343-12a5-4271-b560-6daa163",
"event_type": "cmb",
"created_at": "1719288504",
"cmb_payload": {
"business_number": "0806951XXXX",
"feature_set": "cmb",
"client_number": "08047360",
"alternate_number": null,
"requested_at": "1719288504",
"requested_date": "26 June 2024",
"requested_slot": "tomorrow",
"preferred_from_time": null,
"preferred_to_time": null,
"is_interested": true,
}
}
Payload - User Feedback
{
"event_id": "d9f0c752-32a8-11ef-af53-3e643cc47",
"client_account_id": "9b7f9343-12a5-4271-b560-6daa1638",
"event_type": "user_feedback",
"created_at": "1719288626",
"survey_payload": {
"business_number": "080698XXXXXX",
"feature_set": "user_feedback_numbers",
"client_number": "0804736XXXX",
"requested_at": "1719288626",
"user_responses": [
{
"question": "Did you find our services helpful?",
"response": "Yes, very helpful!"
}
]
}
}
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