Call Me Back can be enabled only for the business calls that have been missed or rejected.

1. You can enable Call Me Back in your feature set only after setting up your Verified Business Caller ID.

2. Click on the Call Me Back toggle to activate it.

3. Once you click on the Call Me Back toggle in the feature set configuration page, you have to click on “Manage Working Days” to enable the days that you want your customers to call you back on.

4. Activate the days for which you want this feature to be enabled for.

5. Click on Save Slots to save the days you have selected for Call Me Back.

Alternatively, you can click on "Call Me Back" under the "Features" section of the left hand side panel in the console and enable the days you want your customers to call you back on.

Note that the configuration for Call Me Back is applied on the account level i.e., the days selected for Call Me Back are applied to all the feature sets where you activate Call Me Back.

1. Once your Call Me Back days are enabled, click on "Departments" and select the calling operation for which you wish to enable Call Me Back feature.

2. Click on Configure, for the process where you want to enable Call Me Back.

3. Click on the toggle to activate Call Me Back feature.

4. Click on Publish to publish your feature set.

The Call Me Back data can only be downloaded for the last 7 days.

Call Me Back takes 2-4 hours to activate and appear for the numbers it is enabled for.

As per Truecaller's privacy policy, the below points can be noted for data that can be processed and shared as logs on Call Me Back for users who have more than one sim on their device:

• The data of users who have more than one active sim on Truecaller app versions 14.25 and below cannot be shared. As a result, these logs will reflect as "Phone number not available".

• When such users update to the latest version of the Truecaller app that allows them to manage their data sharing preferences, Truecaller will be able to collect and share the exact number of the user in line with the latest privacy policy.

• The data of users who only have one active sim which is registered on Truecaller will be available without any impact across all versions of the app.

Data is available on the Truecaller for Business console on a real-time basis.

You can only download logs for 7 days at a time.

• To download the callback request logs, click on Call Me Back under the Features section in the console.

• Select the data range for which you wish to download the callback request log. You can select a maximum of 7 days at once.

Call Me Back data is available on the Truecaller for Business console on a real-time basis. Businesses can download the logs based on the frequency defined at their end to take action.

The information is shared with a business over an email daily. The email has a daily count of callback requests along with a link to self serve Call Me Back section to download the CSV file.

• The time slots displayed on the after-call screen are - Evening, Tomorrow, and Weekend.

• To enable these time slots, note the following conditions:

  • Evening: If a call is made during the day before 12 PM, the call back will reflect for the same day unless businesses have disabled the evening time slot on your self-serve dashboard.

  • Tomorrow: If a call is made today[Monday]; let us suppose we have activated Tuesday, so the call-back request will be automatically set for Tuesday. In case Tuesday is not selected on the business console, the next day of the week that's selected will be set. So if it's Wednesday, Thursday, or Friday, whichever date is next selected will be auto-assigned for a callback.

  • Weekend: If a call is placed on a weekday (Mon - Thursday), and the slot for Saturday or Sunday, or both are enabled from Self-serve, then the weekend slot will be displayed. If a call is placed on Friday/ Saturday, instead of showing a weekend slot, the after-call screen will display the day for which the slot is enabled, i.e., either Saturday or Sunday.