You can enable Call Me Back in your feature set only after setting up your Verified Business Caller ID.
Click on the Call Me Back toggle to activate it.
Once you click on the Call Me Back toggle in the feature set configuration page, a panel will open up on the right side.
You can either confirm the already existing days and operating hours for Call Me Back or click on “Manage Working Days” to edit the days and business operating hours.
Once you click on Manage Working Days, activate the days for which you want this feature to be enabled for.
Set your suitable operational hours to activate slot picker for users who miss your call.
Click on Save to save the days and operational hours for Call Me Back.
Alternatively, you can click on "Call Me Back" under the "Features" section of the left hand side panel in the console and enable the days and business operating hours you want your customers to call you back on.
Note that the configuration for Call Me Back is applied on the account level i.e., the days and operational hours selected for Call Me Back are applied to all the feature sets where you activate the feature.
Once your Call Me Back days and operational hours are enabled, click on "Departments" and select the calling operation for which you wish to enable Call Me Back feature.
Click on Configure, for the process where you want to enable Call Me Back.
Click on the toggle to activate Call Me Back feature.
Click on Publish to publish your feature set.
