Call Personalisation

You can use Call Personalisation APIs to list numbers with a verified identity on Truecaller for a fixed duration of time. Power this verified identity with personalized context delivery for each call record that is pushed to our systems, and deliver personalized value to your customers.

Here are some use cases for Call Personalisation APIs:

• Calling operations done through non-company owned numbers where a permanent identity cannot be listed.

• Scheduled calling operations that are run daily, where your business wants to add a clean identity and personalized call context for optimal performance.

• Calls often made from one business number to multiple users.

• Refreshing your identity on Truecaller easily, if your business has limited calling numbers.

Pre-requisites for using Call Personalisation APIs:

• Dynamic Label ID: Only “Dynamic Label IDs” can be used in the API request for placing calls.

• A subscription to a package that includes Call Personalisation APIs.

Integration steps:

• Create an API Key.

• Generate Access Token.

• Create a dynamic label on Truecaller for Business console:

  • Log in to the Truecaller for Business console.

  • Navigate to Business Identity in the left hand side panel.

  • Click on "Identity" and then go to the Caller ID Details section.

  • Click on "Create a Label".

  • Select the caller ID type as Dynamic Caller ID.

  • Add a logo for your dynamic caller ID. The logo should be a PNG file, with dimensions 200x200 and file size less than 2 MB.

  • Add a label name of less than 40 characters for your Dynamic Caller ID.

  • Choose the category for your business from the dropdown after creating a label name.

  • Click on "Create Caller ID' to finish creating your dynamic caller ID.

• Check the status of pushed records.

• Hit the dialer and place the call.

If your business is interested in knowing more about Call Personalisation APIs, please reach out to -> [e-mail]