Quick guide on how to properly track and instrument funnel for the verification flow of users via Truecaller on your mobile website
For proper tracking of the verification funnel via Truecaller on your app, you should implement tracking events for the following states :
Total users coming to your verification flow.
Number of cases when the Truecaller app is present on your device - can be appropriately known using the javascript condition as described in the invoking verification section.
Number of users who proceed with this flow and click Continue on the Truecaller dialog [ for these cases, you receive a success response with user's access token on the callback URL configured by you ]. For details, refer here.
Number of cases where you received any error, where you receive an error response with 'user_rejected' message on the callback URL configured by you. For details, please refer here.
Number of successful profiles fetched by your backend post receiving the access token from Truecaller's backend on your callback URL. For details, refer here.
Number of successful communications between your backend and frontend post fetching the user's profile information to complete the verification flow.
Truecaller app present and registration completed on Truecaller app
Ensure that the Truecaller app is present on your device and you have completed the profile creation step on Truecaller app. Open your mobile website and initiate the Truecaller verification flow. The user should see the Truecaller profile dialog. Click on continue to complete the verification flow and ensure that the verification is completed.
Truecaller app present but registration not completed on Truecaller app
Ensure that the Truecaller app is present on your device but you have not completed the profile creation step on Truecaller app. Open your mobile website and initiate the Truecaller verification flow. The user should see not the Truecaller profile dialog, and the user should ideally be redirected to your alternate verification flow.
Truecaller app not present on the device
Remove the Truecaller app from your device. Open your mobile website and try to initiate the Truecaller verification flow. The user should see not the Truecaller profile dialog and should be taken to either your alternate verification flow.
Ensure that you receive proper responses on your callback URL
Initiate the Truecaller verification flow in your mobile website ( Truecaller app should be present on device ) to invoke the Truecaller profile dialog. One by one, try the following scenarios and ensure that you should receive the appropriate response from Truecaller's backend stating the corresponding message as described below : - Click on 'Continue' button.
- Press the system back button - Click on 'Use another mobile number' OR 'Skip' on the truecaller dialog
We also recommend that you go through the FAQ section to go through some of the commonly asked questions.