# Handling Error Scenarios There can be certain cases where users might not wish to share their Truecaller profile information with your mobile website, and may dismiss the profile dialog when invoked. For such cases, we pass appropriate error message to your callback URL so that you can accordingly take the next steps. Other error scenarios might include cases where your backend fails to fetch user profile information from Truecaller probably due to some internal or network failure. These cases can be identified by having a threshold timeout ( recommended 30 seconds ) implemented with your client-server communication mechanism. In scenarios like above, where the user verification via Truecaller could not be completed, you should ideally show a proper error message to the users and take them to your alternate verification flow. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.truecaller.com/truecaller-sdk/mobile-websites/integrating-with-your-mobile-website/handling-error-scenarios.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.