Analytics

To monitor the performance of your Business Chat traffic, navigate to the analytics page.

Summary Metrics

At the top of the page, you’ll find key summary metrics, including:

• Total attempts

• Total IMs sent

• Delivered IMs

• Delivery rate

These provide a quick snapshot of overall performance.

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Sender-Level Insights

A detailed table displays sender-level metrics along with daily traffic and performance trends. The graphs show daily volume and delivery patterns.

Filters and Export Options

You can refine the data using filters such as:

• Account

• Business name

• Sender phone number

• Number type

• Date range

Reports can be easily exported in multiple formats for further analysis or reporting.