Interactive Lists

An Interactive List is a structured interactive message that presents multiple options in a scrollable list format, allowing users to select one option with a single tap instead of typing a response. It is designed to guide users through predefined choices and streamline conversations.

Common Uses:

• Selecting support categories or issue types

• Choosing services or actions (book, track, check status)

• Browsing plans, packages, or product categories

• Capturing user preferences or inputs

• Navigating guided conversation flows