Truecaller for Business
Verified Campaigns
Verified Campaigns
  • API/Webhook Documentation
    • Getting Started
      • Authentication
      • Webhook Setup
      • Webhook Token Regeneration
    • Asset Dimensions
      • Caller ID
      • Post Call Pop-up
      • Missed Call Pop-up
      • Sticky Message ID
      • Business Profile
    • Campaign Payload
      • Caller ID
      • Post Call Pop-up
      • Missed Call Pop-up
      • Sticky Message ID
      • Business Profile
    • Campaign Setup
    • Third Party Resources
  • Release Log
  • FAQs
    • What is Verified Campaigns?
    • What are the pre-requisites to sign up for Verified Campaigns?
    • How does Verified Campaigns work?
    • What tools can Verified Campaigns integrate with?
    • What are the available touchpoints on Truecaller where I can run Verified Campaigns?
    • Can businesses track the performance of their Verified Campaigns?
    • Can businesses view payload exchange metrics?
    • What all features of Verified Business does Verified Campaigns work with?
    • What are the various templates for Verified Campaigns?
      • Template 1 - Customisable Text-only
      • Template 2 - Image only
      • Template 3 - Personalised content with image on Left
      • Template 4 - Personalised content with image on Right
    • How will Verified Campaigns impact my CEP’s billing?
    • Can I schedule a demo for Verified Campaigns?
    • What is the format of the Phone number field to be used in the payload?
    • Does Verified Campaigns allow the sharing of Phone Number field in SHA 256 Hashed format?
    • Can we host our marketing assets on the console?
    • What is the pricing for Verified Campaigns?
    • Where can I view all the campaigns run on Truecaller?
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  1. FAQs

Can businesses view payload exchange metrics?

Yes, businesses can access detailed payload exchange metrics via the Truecaller for Business console. We provide a breakdown of successfully processed records along with granular reasons for any rejections.

These are shared asynchronously to ensure clarity and traceability mapped to each unique Campaign ID.

Here are some common rejection reasons:

  • Receiver’s app version is not supported → Truecaller user is on an unsupported app version

  • Receiver’s OS is not supported → Truecaller user is using an iOS device

  • Receiver is not a Truecaller user → The user is not registered on Truecaller

  • Invalid receiver number → Phone number in the payload is malformed or incorrect

  • Error in SHA-256 encoded format → Phone number was not provided in valid SHA-256 format

  • All system-side errors (such as internal timeouts) are grouped under a unified error bucket labeled → Internal system errors

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Last updated 25 days ago

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