# What are the guidelines for Call Reason?

* The call reason has to have a minimum of 10 characters and maximum of 100 characters.
* The following special characters are not supported in Call Reason   **! @ # $ % ^ & \* ( ) \_ + /** 
* The following special characters are not allowed  **. , -** at the start or end of the Call Reason text. These characters can however be used within a Call Reason text body.
* Spaces are not allowed at the start or end of the Call Reason text.
* The call reason mentioned must be crisp, meaningful, and easy to understand from the end user's call perspective. 
* The text should be free from grammar or spelling errors.