What are the guidelines for Call Reason?

  • The call reason has to have a minimum of 10 characters and maximum of 100 characters.

  • The following special characters are not supported in Call Reason ! @ # $ % ^ & * ( ) _ + /

  • The following special characters are not allowed . , - at the start or end of the Call Reason text. These characters can however be used within a Call Reason text body.

  • Spaces are not allowed at the start or end of the Call Reason text.

  • The call reason mentioned must be crisp, meaningful, and easy to understand from the end user's call perspective.

  • The text should be free from grammar or spelling errors.

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