1. Setup your calling operations

‘Calling Operations’ are day-to-day calling use-cases of a Department. These are pre-defined to help your business with a quick setup.

A ‘Department’ is an autonomous business unit that can have multiple calling operations inside it. If your business has multiple units or has subsidiary businesses with similar calling operations, having different departments gives a clear picture of each respective calling metrics and helps to keep your business numbers and their feature sets properly segregated.

  1. After your account has been approved and your subscription has been activated , you can start your onboarding by setting up your calling operations.

  2. Select your calling operations from the existing list visible on the landing page.

  3. Click on Next after you have selected your required Calling operations.

  4. On the next screen, you can see all your calling operations listed.

  5. In case you want to add a calling operation that is not listed currently in the list displayed, reach out to us at cs@truecaller.com and we will help you out.

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