How can I create a User Feedback campaign?

  1. After setting up your Verified Business Caller ID, you can enable User Feedback in your feature set.

  2. Click on the User Feedback toggle to activate it.

  3. If you have an older User Feedback campaign, you can select it or you can create a new one.

  4. Start by giving a name to your campaign (max 50 characters).

  5. Add a description of the campaign within 255 characters.

  6. Select when the campaign should be triggered - when a customer answers your call or when a customer misses your call or rejects your call.

To access your available list of campaigns, click on the User Feedback under the Features section in the left hand side panel of the console.

  1. Post this, you can need to further configure your user feedback by clicking on the “+” sign to add individual questions as feedback cards.

  2. Select the type of question you wish to add - Call Ratings or Question.

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