How do I create a Video Caller ID?

  1. You can activate a Video Caller ID only after activating the Verified Business Caller ID.

  2. Click on the Video Caller ID toggle to begin configuring Video Caller ID.

  3. Once you click on the toggle, you will be prompted to either select an existing video caller ID or create a new video caller id.

  1. Alternatively, you can create a Video Caller ID by clicking on the Video Caller ID button in the "Features" section.

  1. Follow the below specifications for uploading a video for the Video Caller ID:

    • Recommended resolution: 480 x 854 pixels for portrait / 854 x 480 pixels for landscape

    • Recommended aspect ratio: 9:16 / 16:9 with 1:1 letterboxing Recommended video length: 9–15 seconds

    • Max file size: 1MB

    • Video format: MP4

    • Minimum bitrate: 516 Kbps

  2. It is mandatory to upload a landscape video for the Video Caller ID. Portrait video is optional.

  3. Click on the upload icon in the "Landscape" box and upload your required video for the Video Caller ID.

  4. Once the upload is completed, click on the "Upload" button at the bottom of the page to finish creating the Video Caller ID.

  1. Once your video has been uploaded for Video Caller ID, click on "Departments" and select the calling operation for which you wish to enable Video Caller ID feature.

  2. Click on Configure, for the process where you want to enable Video Caller ID.

  3. Click on the toggle to activate Video Caller ID feature.

  4. Click on Publish to publish your feature set.

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